Effective Date: 7th January 2025
MAHAERO.COM
MAHA ASIA VENTURES
Introduction
We understand that privacy is important to you, and we encourage you to read this Privacy Policy to understand how we collect, use, and protect your information.
This Privacy Policy applies to the information we collect about you in the course of our business, including through the MAHA AERO SUPPLIES websites, online forums, products, mobile applications, services, marketing activities, research, retail locations, and other offerings operated by or on behalf of MAHA AERO SUPPLIES. We refer to these products, services, and offerings collectively as the “Services.”
By using the Services, you agree to this Privacy Policy and consent to the processing, transfer, and storage of your information in Malaysia or other countries where we operate.
When we use the terms “MAHA AERO SUPPLIES,” “we,” or “us” in this Privacy Policy, we’re referring to the MAHA AERO SUPPLIES family of companies, which includes MAHA AERO SUPPLIES and its affiliated entities under common ownership and control. Your information is controlled by one of these entities. The list of our Data Controllers can be found in the “Contact Information” section below.
The Information We Collect
We collect information about you in three main ways:
Information You Provide Directly to Us
Information We Collect Automatically Through Technology When You Use the Services
Information We Collect from Other Sources
1. Information You Provide Directly to Us
When you use our Services, you may provide certain information directly to us. For example, we collect information when you place an order, create an account, post content, participate in surveys or research, or interact with us.
Some of the most common categories of information we collect directly from you include:
Contact and Account Information: Name, address, telephone number, email address, and login credentials (e.g., your My MAHA AERO account details).
Financial and Transactional Information: Credit card details, gift card information, purchase history, and transaction records.
Customer Service Interaction Information: Messages submitted through online forms, chat, or email, along with summaries or voice/video recordings of your interactions with customer service.
Loyalty Programs, Surveys, and Sweepstakes Information: Interests, preferences, demographic data (e.g., gender), photos, videos, and other details provided for participation and to fulfill prizes or incentives.
2. Information We Collect Automatically Through Technology When You Use the Services
When you use our Services, we may automatically collect certain information through third-party technologies like cookies. This includes:
Information About Your Access to and Use of MAHA AERO SUPPLIES Websites and Emails: IP address, browser language, country, device IDs, software and hardware details (such as operating system and browser type), referring URLs, pages viewed, links clicked, and time spent on various pages.
Information About Your Use of the MD SKYMASTER SERIES AVIATION HEADSET and Other Software: Device serial numbers, operating system version, MAC address, battery status, software version, error logs, system updates, and the name you assigned to your product.
Information About the Devices and Networks You Connect to: Internet connection type, service provider, IP address, SSID, wireless connection quality, and device identifiers.
Location Information: General location from your IP address, and precise location via GPS (with consent) to enable features such as locating a lost product or accessing local content.
3. Information We Collect from Other Sources
We may receive information about you from third-party sources like business partners, marketers, researchers, social network services, and other entities to supplement our records.
If you access our Services through a third-party platform (such as Amazon Alexa, Google Assistant, or Facebook), we may collect information from those sites. We are not responsible for the privacy practices of third-party platforms and encourage you to review their privacy policies.
Public Forums
Certain features of our Services allow you to post content publicly, such as comments, photos, or videos. Any information you submit through these features is not confidential, and MAHA AERO SUPPLIES may use it for any purpose, including marketing. For example, if you submit a product review, we may display your review (along with the name you provide) on other MAHA AERO SUPPLIES websites and third-party sites. Information posted publicly may be indexed by third-party search engines.
De-Identified Data
We may de-identify your information so that it can no longer identify you or your device. De-identified information is not subject to this Privacy Policy and may be used and disclosed for any purpose.
Cookies and Similar Technologies
We use cookies and other similar technologies to collect information when you visit our websites or use our applications. Cookies help us enhance your experience, analyze trends, and provide personalized content. You can manage cookie settings through your browser.
Online Analytics and Advertising
Online Analytics
We may use third-party analytics services (e.g., Google Analytics, Adobe Analytics) to track and analyze your use of our Services. These services may use cookies and similar technologies to help us understand how users interact with our platforms.
If you wish to opt-out of Google Analytics data collection, you can use the Google Analytics opt-out browser add-on or manage your preferences via Google’s Ads Settings.
Online Advertising
We work with third-party advertising partners to deliver more relevant ads. These partners may use cookies, pixel tags, and other technologies to collect data on your online activity. This information is used to display personalized ads both on our Services and across third-party platforms.
You can opt-out of personalized ads by following the instructions provided in the Your Rights and Choices section below.
How We Use Your Information
We use the information we collect for several purposes, including:
Providing the Services You Request: Completing purchases, providing customer support, and integrating with third-party services.
Communication: Sending updates on purchases, product/software updates, shipments, and policy changes.
Marketing and Advertising: Sending product announcements, promotional materials, and event information.
Personalizing Your Experience: Customizing content and product recommendations.
Improving Our Services: Detecting bugs, reporting errors, improving usability, and developing new features.
Business Operations: Managing accounts, preventing fraud, ensuring legal compliance, and protecting against fraudulent activities.
How We Disclose Your Information
We may disclose your information in the following ways:
Affiliated Entities: Within the MAHA AERO SUPPLIES family for operational and customer service purposes.
Service Providers: Third-party vendors who assist in providing services like payment processing, marketing, and security.
Advertising Partners: For personalized advertising and measurement purposes.
Legal and Security: To comply with legal requirements, protect our rights, and ensure safety.
Business Transfers: In the event of mergers, acquisitions, or asset sales, your information may be transferred to a third party.
Security and Retention of Your Information
We take reasonable steps to protect your information from unauthorized access or misuse. However, no security system is 100% secure, and we cannot guarantee complete data protection.
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
Access, Correction, and Deletion: Request access to, correction, or deletion of your information.
Opt-Out of Marketing Communications: Unsubscribe from promotional emails or text messages.
Control Over Advertising: Manage preferences for personalized ads.
Withdrawal of Consent: Withdraw consent for specific processing activities.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or technological advancements. The Effective Date will reflect the most recent update. Continued use of our Services signifies acceptance of any updated terms.
Contact Information
For questions or to exercise your privacy rights, please contact us at:
MAHA AERO SUPPLIES
Email: support@mahaero.com